Terms and conditions

Introduction

These Terms and Conditions ("Terms") govern your use of Thunderbolt Casino ("we", "our" or "us"), a gaming platform operated by Thunderbolt Casino N.V. under the license number 8048/JAZ issued under Curaçao eGaming Authority.

Purpose of the Terms

The purpose of these Terms is to establish the rules and regulations governing your use of our services, including but not limited to account registration, deposits, withdrawals, gameplay, bonuses, and responsible gaming practices.

Acceptance of Terms

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any of the provisions contained herein, please do not use our services.

Age and Legal Restrictions

You must be at least 18 years old (or the age of majority in your jurisdiction) to register an account with us. We reserve the right to refuse or restrict access to our services if we suspect that you are below the minimum age requirement or if you are otherwise prohibited from using our services.

Account Registration

Eligibility

To register an account with us, you must provide accurate and complete information, including but not limited to your name, email address, password, and date of birth. You must also agree to these Terms as a condition of registration.

KYC and Verification Requirements

We reserve the right to request additional documentation or verification from you to confirm your identity and compliance with our anti-money laundering and know-your-customer policies.

Responsibility for Account Security

You are responsible for maintaining the confidentiality and security of your account login credentials, including but not limited to your username, password, and any other information used to access your account. You agree to notify us immediately if you suspect or experience unauthorized use of your account.

Deposits and Withdrawals

Accepted Payment Methods

We accept various payment methods, including but not limited to Visa, Mastercard, Neteller, Bitcoin, Ethereum, USDT, and others as specified on our website. Please note that some payment methods may have minimum or maximum limits, processing times, and fees associated with them.

Minimum and Maximum Limits

You agree to comply with the minimum and maximum deposit and withdrawal limits set forth in these Terms, which are subject to change from time to time. We reserve the right to modify or suspend your account if we suspect that you are attempting to circumvent our payment limits.

Processing Times and Fees

Deposits and withdrawals are processed within a reasonable timeframe, but may be delayed due to unforeseen circumstances, such as system errors or bank holdups. You agree to pay any fees associated with deposits and withdrawals, including but not limited to processing fees, transfer fees, and exchange rates.

Anti-Money Laundering Policy

We reserve the right to request additional documentation or verification from you to confirm your identity and compliance with our anti-money laundering policies. We may also suspend or close your account if we suspect that you are engaging in any activity prohibited by these Terms or applicable laws.

Bonuses and Promotions

How Bonuses Are Credited

Bonuses, including but not limited to welcome bonuses, reload bonuses, and free spins, are credited to your account upon meeting the specified requirements. You agree to comply with our bonus policies, which may include wagering requirements, maximum bets, and game restrictions.

Wagering Requirements

You must meet the specified wagering requirements for each bonus, which are set forth in these Terms or on our website. Failure to meet the wagering requirements may result in forfeiture of your bonus or winnings.

Expiry and Abuse Clauses

Bonuses have an expiration date, after which they will be forfeited unless otherwise specified. You agree not to abuse or exploit bonuses by using bots, automated systems, or other methods to circumvent our policies.

Gameplay and Fairness

RNG Usage

We use Random Number Generators ("RNGs") to ensure the integrity of our games and prevent any bias in outcome. RNGs are audited and tested regularly to maintain their randomness and fairness.

Game Malfunctions

If a game malfunctions or experiences an error, we reserve the right to suspend or close your account until the issue is resolved. You agree not to use or exploit game malfunctions for personal gain.

Limits on Play and Responsible Gaming Tools

We provide various responsible gaming tools, including but not limited to deposit limits, time-outs, self-exclusion options, and session reminders. You agree to comply with these limits and use our responsible gaming tools responsibly.

Responsible Gambling

Self-Exclusion Options

You may exclude yourself from using our services for a specified period or permanently by contacting our customer support team. During this time, we will not send you any promotional materials or offers.

Deposit, Wager, and Session Limits

We provide various responsible gaming tools to help you manage your deposits, wagers, and sessions responsibly. You agree to comply with these limits and use our responsible gaming tools responsibly.

Help and Support Links

We provide links to reputable organizations that offer support for problem gamblers, including but not limited to Gamblers Anonymous, Gambling Help Online (Australia), Lifeline, and others as specified on our website.

Prohibited Activities

Bonus Abuse

You agree not to abuse or exploit bonuses by using bots, automated systems, or other methods to circumvent our policies. Bonus abuse may result in forfeiture of your bonus or winnings.

Fraud, Collusion, or Manipulation

You agree not to engage in any activity prohibited by these Terms, including but not limited to fraud, collusion, manipulation, or exploitation of game malfunctions.

Use of Bots or Automated Systems

You agree not to use bots, automated systems, or other methods to circumvent our policies or exploit bonuses. Use of such tools may result in suspension or closure of your account.

Account Suspension and Closure

Voluntary Account Closure

You may close your account at any time by contacting our customer support team. Once closed, you will no longer be able to access your account or participate in our services.

Breach of Terms

We reserve the right to suspend or close your account if we suspect that you have breached these Terms or applicable laws.

Inactivity and Dormant Accounts

If your account is inactive for a specified period (as defined by us), we may suspend or close it. You agree to notify us if you are unable to use our services due to circumstances beyond your control.

Privacy and Data Protection

Information Collected

We collect personal data from you, including but not limited to your name, email address, password, date of birth, and other information required for account registration and verification. We reserve the right to share this information with third-party service providers or regulatory bodies as necessary.

Use and Storage of Personal Data

We use personal data solely for purposes related to our services, including but not limited to account management, marketing, and customer support. We store personal data securely on our servers and in compliance with applicable laws.

GDPR Compliance (if applicable)

If you are a resident of the European Union or other countries subject to GDPR regulations, we will comply with these regulations regarding collection, storage, and use of your personal data.

Limitation of Liability

Losses

You agree that Thunderbolt Casino, our officers, directors, employees, and agents (collectively "Affiliates") are not liable for any losses or damages resulting from the use of our services, including but not limited to deposits, withdrawals, bonuses, or gameplay.

System Errors

We reserve the right to suspend or close your account if we experience a system error or technical issue that affects the functionality of our services. You agree not to claim damages or compensation for any losses incurred as a result of such errors.

Third-